Description

Job Summary:

The Fraud Intake Data & Reporting Lead is responsible for managing the underlying data and reporting infrastructure for Fraud Intake. This role focuses on ensuring data accuracy, developing and managing reports and dashboards, and providing insights into emerging fraud threats. The successful candidate will work closely with cross-functional teams to align with fraud strategy, ensuring seamless coordination and progress on multiple critical initiatives.

Key Responsibilities:

Triage and Prioritization Support:

• Review and assess incoming fraud intake requests to determine relative priority and scope.
• Identify and coordinate the involvement of appropriate team members to review each fraud trend.
• Assign an end-to-end owner for each issue and communicate responsibilities and timelines effectively.
• Develop and manage timelines alongside Fraud Strategy teams for issue resolution, ensuring alignment with organizational priorities.

Tools and Technology Management:

• Administer and manage SharePoint, including list and form creation, data structure management, layout configuration using JSON formatting, and advanced settings regarding data validation rules, versioning, and permissions management.
• Develop custom PowerApps forms with data validation and workflow automation to streamline intake processes.
• Manage data pipeline workflow from SharePoint list to Tableau via Power Query and Excel connections while identifying infrastructural improvements and optimization opportunities.
• Develop and maintain Tableau dashboards with interactive filters, parameters, and drill down capabilities to provide insights into emerging threats and solutions.
• Manage Tableau server environment for publishing dashboards with role-based permissions to ensure secure access for leadership and teams.
• Establish data governance standards for reporting including tableau version control, regular internal audit for data quality, documentation of data definitions and calculation methodologies (preferred).
• Ensure the accuracy and completeness of underlying data used for monitoring and reporting.
• Conduct performance tuning and implement best practices for Tableau data source management.

Cross-Functional Coordination:

• Coordinate cross-functional efforts, ensuring that emerging fraud threats are integrated into Fraud Strategy backlogs and roadmaps.
• Facilitate collaboration across teams to ensure alignment and progress on strategic and other critical initiatives.

Data Analysis and Reporting:

• Develop and manage reports and near real-time dashboards to provide insights into emerging threats and solutions.
• Conduct analytics to identify trends and inform decision-making processes.
• Collaborate with stakeholders to ensure reporting meets organizational needs and supports strategic objectives.

Collaboration and Communication:

• Work closely with internal stakeholders, including Fraud Strategy, Trust & Security, Fraud Operations, Risk Management, and IT, to ensure timely and effective responses to incidents.
• Utilize Confluence, Jira and other tools as needed for documentation and project management.

Qualifications:

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field.
• Experience in fraud prevention, risk management, data analysis, or a related field preferred.
• Strong understanding of SharePoint administration, including list and form creation, configuration, and permissions management.
• Proficiency in Tableau server environment and development, including dashboard creation with interactive filters and parameters, data source pipeline, data modeling, and performance tuning.
• Experience with Advanced Excel, Alteryx, PowerApps and Power Query.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to collaborate with stakeholders.
• Proven track record of managing tools and technology infrastructure to support strategic initiatives.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.\n