Description

The Client Data Associate supports Chase Wealth Management and Digital Wealth Management client account maintenance. Responsibilities include reviewing and approving maintenance requests submitted by clients and advisors for brokerage accounts; facilitating communication within the team; and partnering with managers, team leads, and internal stakeholders to drive strategic projects. The ideal candidate demonstrates accountability and ownership, becomes a subject matter expert on processes, and successfully manages multiple priorities in a fast-paced environment.

Responsibilities

• Support full-service wealth advisors for the JPMA line of business.
• Review and approve brokerage account maintenance service requests in accordance with FINRA rules and industry regulations.
• Apply a risk-management mindset to review and validate client data and relevant legal or governing documentation.
• Support digital brokerage services with straight-through processing and determine acceptance or rejection of client service requests per policy.
• Participate in projects, remediation efforts, and pilot programs as needed.
• Research and resolve issues for internal and external clients accurately and in a timely manner.
• Exercise independent judgment to resolve moderate to complex issues and escalate when appropriate.
• Foster a culture of continuous improvement; analyze processes, identify gaps, and recommend automation or tactical solutions to enhance the end-to-end operating model.
• Adapt to evolving regulatory changes impacting brokerage accounts.
• Ensure compliance with all departmental and regulatory requirements (AML, SEC, DOL, FINRA, etc.).
• Support operational controls and contribute to procedure updates.

Qualifications

• FINRA Series 7 and 24 licenses required.
• Bachelor's degree (Business Administration, Finance, Economics, Accounting, or related field) preferred.
• Minimum 5 years of experience in financial services, preferably in investment-related roles with a focus on client service and support.
• General knowledge of brokerage industry regulatory requirements.
• Exceptional client service mindset.
• Creative thinker with the ability to transform ideas and recommend/implement process improvements.
• Excellent communication skills; able to collaborate effectively across all levels of the organization.
• High accuracy, strong attention to detail, and excellent follow-through.
• Proven interpersonal skills; team-oriented, results-driven.
• Analytical approach to problem solving.
• Strong sense of accountability and ownership over quality, risk, and controls.
• Advanced Microsoft Office skills; advanced Excel proficiency preferred.
• Knowledge of data analytics and visualization tools; experience with Signavio, Alteryx, and Xceptor is a plus.

If you're passionate about operational excellence, client experience, and continuous improvement, we encourage you to apply and grow with our team.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.