We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role:

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:

• Leads, delegates, and actively participates in all aspects of bank operations to ensure customers have seamless access to services that are processed accurately and efficiently. Maintain operational readiness by ensuring the branch is fully equipped with necessary supplies and promotional materials, enabling staff to effectively market and sell bank products. Delegates responsibilities strategically while retaining overall accountability, ensuring operational excellence that supports both customer satisfaction and business growth.
• Facilitate market strategy meetings focused on identifying new business and referral opportunities across Business Banking, Home Lending, and the Branch Network. This aligns cross-functional efforts and maximizes revenue potential, ensuring the bank remains competitive and responsive to evolving market needs.
• Cultivates meaningful relationships with key community members and market influences to enhance bank's visibility and reputation. This creates valuable business development opportunities and positions the bank as a trusted financial partner within the community.
• Provides strategic leadership through mentoring and training, empowering team members to cultivate new customer relationships and strengthen existing ones.
• Proactively prospects and consults with potential consumer and small business customers, guiding them through loans and deposit applications, processing, and closings. Every interaction is designed to deliver a seamless and positive customer experience, reinforcing trust and loyalty. Supports the Collections Department by helping maintain customer delinquency rates within accepted guidelines, contributing to the bank's financial health and operational integrity.
• Accountable for driving growth with assigned market(s) by meeting the sales targets across deposit acquisition, business partner referrals, and consumer and small business lending.
• Oversees the execution of all required compliance training and regulatory responsibilities (i.e., CIP, BSA, CTR, SAR, etc.), ensuring staff are well-informed and complaint. Actively identifies and reports fraud per bank policy, while educating customers and taking necessary steps to protect both the customer and the bank-supporting a secure and trustworthy banking environment.
• Oversee the general maintenance of the branch facilities, reporting equipment status and recommending improvements in partnership with the Facilities team and vendors. Maintains a clean, professional atmosphere and ensures strict adherence to security procedures, creating a safe and welcoming environment for customers and employees.
• Accepts and advises on loan applications for consumer and small business customers, including gathering necessary documentation, processing paperwork, closing loans, and following up with the customer as needed.
• Performs additional duties as needed to support the overall effectiveness of the Bank and Department, demonstrating flexibility and a team-first mindset. Act as a subject matter expert by confidently executing core branch functions- including customer transactions such as deposits, loan payments, stop payments, account holds, ensuring operational continuity and consistently excellent customer experience.

This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday and 9 am to 12 pm CST on Saturdays.

This position will work on-site at our IncredibleBank branch location in Ironwood, WI. Intermittent travel will be required.

About You:

You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, we'd be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:

• Bachelor's degree in Business Administration, Marketing, Finance, Accounting, or a related field from an accredited four-year college or university is preferred.
• 3-5 years of progressive experience in direct banking sales, market strategy, business development, personal or business banking, or branch management. A combination of education and experience is acceptable.
• 2-3 years of supervisory or management experience required. Proven ability to lead, coach, and mentor team members is essential for building high-performing teams and driving engagement across the branch network.
• Strong analytical thinking paired with a proactive sales mindset.
• Maintains a relentless focus on delivering exceptional customer service, paired with a high level of resourcefulness and adaptability.
• Excels in both written and verbal communication, enabling clear, professional interactions with customers, colleagues, and leadership.
• Maintains a strong personal reputation and professional brand, which enhances credibility and influence within the organization and community.

About Our Benefits and Compensation:

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/

About the Company:

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621