Description

Job Title

Process Executive / Senior Process Executive - Data

Immediate Reporting Relationships

Team Leader

Candidate Qualification

Educational Requirement

Graduate or Diploma (Preferably in Finance/ Commerce)

Relevant Experience and Minimum # of Years/ Months

Core Competencies

• Excellent written, reading & spoken communications skills in Required Language
• Good Cognitive, Logical & Analytical skills
• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
• Excellent analytical and research skills
• Quick learning and understanding of complex processes
• Experience with Payments Fraud & Risk (or similar programs) Internet Savvy

Other Requirements

(Certification, etc.)

• Willing to work in 24x7 environment
• Ability to manage critical situations with minimum supervision
• MS Office & strong keyboard skills
• Good interpersonal and communication skills
• Ability to perform in adverse situations

Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)

• Ensure to meet daily KPIs
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
• Flexible to work in assigned shift timings as per process requirements