Description

As a Rewards Product Associate within the Loyalty team, you will collaborate with internal cross-functional teams and external vendors to address operational challenges and promote continuous improvement. You will cultivate professional relationships across a matrixed environment, effectively communicating and presenting to stakeholders and partners.

Job Responsibilities:

• Collaborate with internal cross-functional teams and/or external vendors to address operational challenges and drive continuous improvement.
• Cultivate professional relationships across a matrixed environment.
• Communicate and present effectively to stakeholders and partners.
• Demonstrate exceptional interpersonal skills, including relationship building.
• Maintain high standards of accuracy, integrity, and confidentiality in handling sensitive information.
• Work autonomously, managing competing priorities and making informed decisions.
• Ensure activities comply with policies, procedures, and regulatory requirements, monitoring adherence and guiding corrective actions.
• Assess operations, processes, and practices to identify risk trends and areas of opportunity.
• Evaluate the design and effectiveness of management and business process controls.
• Investigate and resolve issues or anomalies, escalating complex cases as appropriate.
• Proactively recommend solutions to enhance efficiency, reduce risk, and improve service quality through process improvements and cross-functional initiatives.

Required Qualifications, Capabilities, and Skills:

• Exceptional interpersonal skills for collaboration and relationship building.
• Excellent written and verbal communication skills for effective reporting and stakeholder engagement.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• Commitment to confidentiality and integrity in handling sensitive information.
• Adaptability and willingness to learn new skills and take on new challenges.
• Creativity and structured approach to problem-solving.
• Proficient knowledge of control, risk management, and issue management concepts.
• Strong analytical and problem-solving skills; ability to interpret data, identify trends/anomalies, and articulate complex ideas.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and ability to learn new systems quickly.
• Familiarity with operational processes, risk management, and regulatory requirements.
• Build and apply knowledge of internal policies, procedures, banking/consumer regulations, and accounting principles.

Preferred Qualifications, Capabilities and Skills:

• Bachelor's degree (or equivalent) in accounting, finance, economics, business administration, information systems, or risk management.
• 5+ years of financial services experience in controls, audit, quality assurance, risk management, compliance, operations, data handling, or business analytics.
• Knowledge of Card operating systems (C3, LSP, First Assist, Customer Assist) and ability to analyze customer account-level transaction details.
• Proficiency in Alteryx and ability to analyze data sets.
• Proficiency in LLM Suite (if applicable).

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n