Description

Summary

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference.

Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, education assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.

The purpose of this role is to execute the Business to Business Collections activities of the Hyatt Shared Service Center's Collections department on behalf of the North American Hyatt Hotels and Resorts.

Essential Functions:

• Monitor and escalate Corporate T&E program payment delinquencies: Conduct Corporate Past Due and Late Fee report cardholder and manager outreach. Report recurring delinquencies to Business Unit head, document and communicate action plans to resolve delinquencies, BU follow up to insure completion and T&E policy compliance. Prepare monthly payment delinquency and associated action plan report for Corporate Treasury review. Report and escalate charge offs to Corp department heads.
• Monitor and escalate Hotel T&E program delinquencies: Monitor hotel T&E payment compliance, identify hotels with high degree of non-compliance including Late Fees and escalate with DOF, GM, America's Finance. Follow up to insure resolution and improved performance.
• Manage T&E program credit limit increase requests - field credit limit increase requests from Corporate and hotel cardholders. Analyze cardholder transaction, payment frequency, late fee history, and personal charges to make decision and communicate to cardholder. Refer requests outside defined parameters to Corporate Treasury VP or AVP for decision. Conduct quarterly review of Credit Limits to identify and validate non-standard limits
• Develop and implement program to insure appropriate use and optimal efficiency of commercial card programs. Employ US Bank Optimization tool to identify needs for MCC code adjustments, appropriateness of card usage (T&E vs. P-Card), personal charge compliance, internal fraud and misuse. Develop, implement and report on action plans to resolve identified issues. Escalate internal fraud and misuse issues to senior management. Analyze Oracle AP spend reports to identify opportunities to convert check and ACH payments to Commercial Card.
• Analyze and Identify Purchasing Card program policy compliance issues: Identify hotel and Corporate department P-Card compliance with GL coding and approval policies, report and escalate violations with hotel DOF, GM, Americas Finance and/or Corporate BU head, follow up to insure corrective action taken.
• Facilitate vendor onboarding to maximize potential for electronic/card payment: Coordinate continual virtual card program recruitment efforts with US Bank vendor onboarding team. Act as laison with Purchasing department to insure vendors which have agreed to card payment are set up appropriately in Oracle. Communicate virtual pay and P-Card program requirements with vendors.
• Assist Corporate Treasury and SSC AP management with efforts to grow Hyatt's commercial card programs. Develop and manage action plans, monitor and report spend and financial rebates, payment waterfall statistics.
• Demonstrate a commitment to Hyatt core values (included in all job descriptions).
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Education

• Bac helors degree in field related to business

Computer Skills Needed to perform this Job

• Microsoft office suite including Excel proficiency
• Online banking system and Oracle or alternate ERP experience preferred

Additional Comments and Requirements

• Willingness to travel Oklahoma City and Chicago periodically
• Ability to work independently with minimal supervision
• Professional attitude and excellent communication skills - both oral and written
• Demonstrated ability to work effectively in a team environment
• Strong organizational and analytical ability