Description

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms-including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms-used across multiple product and business squads.

This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.

Key Responsibilities:

Platform & Internal Systems Strategy:

• Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.
• Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).
• Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.

Senior Ownership of 3rd-Party Integrations:

Lead product ownership for complex 3rd-party integrations, including:

• Identity and verification providers
• Credit bureaus and risk data services
• Banking, payments, and financing partners
• Government and regulatory systems
• Drive integration strategy across vendors, including:
• Standardized integration patterns
• SLA, monitoring, and incident management requirements
• Versioning, migration, and deprecation strategies
• Partner with procurement, legal, and engineering on vendor selection and onboarding.

CRM, Customer Support & Case Management Platforms:

• Own the product direction for CRM and customer support systems supporting:
• Customer lifecycle management
• Case handling, disputes, and escalations
• Compliance-driven workflows (KYC/AML reviews, investigations)
• Ensure deep integration between CRM, support platforms, and core fintech systems.
• Optimize operational workflows to reduce manual effort and improve resolution times.

Admin Portals & Operational Tooling:

Lead product ownership of admin portals and internal dashboards used by:

• Operations
• Risk and compliance
• Customer support
• Finance and reconciliation teams
• Ensure admin tools support:
• Role-based access control and audit trails
• Secure approvals and exception handling
• High-volume operational throughput with strong usability
• Balance flexibility for ops teams with strong governance and controls.

Regulatory, Risk & Compliance Leadership:

• Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.
• Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.
• Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.
• Lead product responses to regulatory findings, audits, and remediation initiatives.

Roadmap Ownership & Cross-Squad Alignment:

• Own and communicate a multi-quarter platform roadmap, balancing:
• Regulatory commitments
• Operational efficiency
• Product enablement and scalability
• Drive prioritization decisions that consider company-wide impact and long-term platform health.
• Manage complex dependencies across product squads and business functions.

Execution, Quality & Resilience:

• Work closely with engineering leadership to define and enforce:
• Non-functional requirements (availability, performance, security)
• Business continuity and disaster recovery expectations
• Ensure safe delivery through staged rollouts, monitoring, and incident management practices.

Metrics, Outcomes & Continuous Improvement:

Define and own senior-level platform KPIs, including:

• Platform adoption and reuse across squads
• Integration reliability and failure rates
• Operational efficiency gains
• Reduction in manual and high-risk processes
• Use data, incidents, and audit outcomes to drive continuous improvement.

Required Skills & Experience:

• 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries.
• Proven experience leading:
• 3rd-party integrations at scale
• CRM and customer support platforms
• Admin portals and operational tooling
• Strong understanding of:
• Financial transaction flows and risk controls
• APIs, distributed systems, and integration patterns
• Regulatory frameworks (KYC, AML, data privacy)
• Demonstrated ability to lead through influence in complex, cross-functional environments.

Preferred Qualifications:
• Experience as a Senior / Lead Platform PM or Technical PM.
• Background in lending, mortgages, payments, or identity platforms.
• Experience working directly with regulators, auditors, or compliance reviews.
• Familiarity with cloud security, access management, and observability.
• Experience mentoring junior PMs or shaping product standards.