Description

In J.P. Morgan, the Wholesale KYC Operations (WKO) team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank's reputation and financial assets.

As a KYC Associate, you will be the team lead and focus on managing the KYC of Wealth Management APAC clients. With emphasis on Periodic Renewals, you will help the team achieve high performance and quality, whilst assuring that AML and KYC policies are adhered to. As a subject matter expert in Wealth Management sector, you will bridge the knowledge gap to develop employees, and partner with Bankers/Banking Team, Line of Business (LOB) Operations, and Compliance; managing these relationships to drive timely action & resolve challenges.

Job Responsibilities

• Manage the team's pipeline/performance against key metrics and objectives, consistently helping the team meet SLAs
• Provide own/broader team with subject matter expertise and guidance to perform their job function; coaching team to make decisions that are effective and well-grounded based on guidelines, policies, and insights
• Cultivate an environment of strong team work and client focus
• Operate as escalation point for the team
• Lead collaborative dialogue with partners/stakeholders to advance the book of work, improve processes/systems, understand changes, resolve challenges
• Evaluate and present solutions to improve controls across the organization and process
• Identify and execute initiatives to maintain a robust end to end process

Required qualifications, capabilities, and skills

• Bachelor's Degree in Finance, Economics or other related disciplines
• At least 7 years of KYC or related experience, with strong understanding of KYC, AML and regulatory requirements (i.e. HKMA and MAS)
• Proven ability in team & book of work management; with capability to deep dive into the detail
• Excellent verbal and written communication skills plus strong negotiating abilities
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders
• Self-starter and is able to operate with minimal oversight

Preferred qualifications, capabilities, and skills

• Experience covering Wealth Management sector, however experience in other lines of business may be considered
• Strong presentation skills
• Knowledge of project management
• Experience as a team lead or manager
• Business fluency in written/spoken Mandarin to support Chinese speaking clients in China

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.