Description

We are seeking a visionary Executive Director to lead the High Net Worth (HNW) Card Product team, with responsibility for driving growth, innovation, and international expansion for our HNW customer segment and the J.P. Morgan Reserve card portfolio.

As an Executive Director, Card Product Strategy Lead in the HNW Card Product team, you will define and implement new products and features for HNW customers globally, partnering closely with cross-functional stakeholders across Finance, Corporate Development, Risk, Operations, Wealth Management, and international teams. You will be responsible for developing and executing strategy for international market entry, product innovation, and the design of a differentiated servicing model for international HNW customers. This role requires comfort operating in white space, identifying new opportunities, and managing complex stakeholder relationships across regions.

Job Responsibilities

• Lead the development and execution of product line strategy for HNW card products, leveraging industry awareness, competitive insights, market research, and customer segmentation analysis across domestic and international markets.
• Drive international expansion initiatives, including market assessment, entry strategy, regulatory considerations, and localization of product features and servicing models.
• Define and implement innovative new product features and enhancements tailored to the needs of HNW customers globally.
• Develop and execute strategy for international customer servicing models, ensuring a differentiated and seamless experience for HNW clients in multiple regions.
• Analyze customer feedback, market dynamics, and P&L economics to inform product decisions, prioritization, and pricing strategies for both domestic and international portfolios.
• Lead and influence large, cross-functional working teams-including international stakeholders-to deliver on the product roadmap, value proposition, pricing, and business case development.
• Develop materials for Business Reviews with executive leadership and other forums, crafting a comprehensive story of the High Net Worth Card Product strategy and international growth.
• Build and manage relationships with key international stakeholders, including internal partners, external vendors, and regulatory bodies.
• Operate effectively in white space, identifying and pursuing new opportunities for growth and innovation in both established and emerging markets.

Required qualifications, capabilities, and skills

• 10+ years of financial services product management, product strategy, or consulting experience, with significant exposure to credit card or payments industry and international markets.
• Demonstrated experience in leading international expansion initiatives and developing global product strategies.
• Strong analytical skills to develop fact-driven and financially sound business plans.
• Proactive, strategic, and results-driven, with the ability to manage and clearly communicate complex initiatives to define value propositions and mobilize large go-to-market teams.
• Proven ability to lead and influence large teams of cross-functional internal and external stakeholders, including international partners, and drive business results while demonstrating strong collaboration, relationship, and project management skills.
• Comfort operating in white space and driving innovation in ambiguous environments.
• Bachelor's degree or equivalent required.

Preferred qualifications, capabilities, and skills

• Customer-obsessed, with experience translating customer insights, P&L dynamics, and data analysis into product strategies for global markets.
• Experience working with High Net Worth clients and/or in luxury goods & services, with a strong understanding of international customer needs and preferences.
• Experience managing international stakeholder relationships and navigating cross-cultural business environments.
• MBA preferred.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n