Description

Job Description:

Business Support Manager

Business Overview:
Bank of America Private Bank is a leading private wealth management organization providing vast resources and customized solutions to help meet clients' wealth structuring, investment management, banking and credit needs. Clients are served by teams of experienced advisors offering a range of financial products and services, including investment management, financial and succession planning, philanthropic and specialty asset management, family office services, custom credit solutions, financial administration and family trust stewardship. Bank of America Private Bank is part of the Global Wealth and Investment Management unit of Bank of America, N.A., which is a global leader in wealth management, private banking and retail brokerage. The Private Bank employs more than 4,100 professionals and maintains 135 offices in 33 states.

Job Profile Summary:
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Job Description:
Sales Support

• Flows forecasting and support including monthly and quarterly reviews and reporting for market
• Primary point of contact for marketing and events, liaising with Marketing and Events coordinators
• Ensure data integrity; Oversee the monthly client coverage team reviews; Establish routine reporting for division and actively analyze data to identifies trends and provide feedback and recommendations to leadership team

General Operations / Employee Management

• Support CME/CBM with operations reviews and monitor progress against identified process improvements
• Support management of financial control/budgeting across division, including support resolution of compensation questions/issues including research and completion of compensation exception requests
• Support general business operations across market teams including audit/compliance items, workplace issues including facilities management and technology updates, as well as assessment of operational risk and mitigation plans with BAC partners (e.g. disaster recovery, business continuity )
• Point of contact for client issues and escalations including complex fraud and card compromises.
• Syndication of national and partner action items stemming from Client and Business Management/COO team, including but not limited to financial center closure notifications, etc.
• Coordinate communications of processes/procedural changes as well as technology system migrations and support training needs in association
• Support for special initiative projects impacting the market
• Oversight and approvals on money movement transactions and wire optimization for market. Daily monitoring of client ODs as well as weekly aged OD report monitoring.

Required Skills:

• Bachelor's Degree (or equivalent) in Business Administration, Finance, and/or Economics desired
• Financial and Business Acumen
• Minimum 5 years of related experience. Direct Management experience a plus.
• Strong management, analytical, organizational and problem solving skills
• Highly organized and efficient individual possessing the ability to multi-task, manage competing priorities and meet deadlines while maintaining attention to detail/accuracy
• Proven leadership qualities enabling individual to influence and drive policy and procedure decisions
• Ability to effectively communicate across varied levels throughout the organization

Shift:
1st shift (United States of America)

Hours Per Week:
40